www.tyre-guru.ie is an Internet service brought to you by Delticom AG, Hanover, Germany.
Telephone: 00353768887178 (Monday to Friday from 10 am to 4 pm)
Managing Directors: Susann Dörsel-Müller, Philip von Grolman, Thomas Loock, Andreas Prüfer
Registered Office: Hanover, Germany
VAT No. IE9984283K
Please do not return any tyres to the above address. We cannot accept tyre deliveries at this address. Please either call us or contact us by email at firstname.lastname@example.org. We'll arrange to have the tyres picked up from your address.
HSBC Bank plc
Account no: 34595835
Sort Code: 990231
If for any reason you are unhappy with the service we provide please contact us on 00800-33584266 (FreeCall) or you can e-mail us at email@example.com. Complaints will be acknowledged within 5 working days. On receiving your complaint, along with the acknowledgment, we'll tell you how long we expect to take to resolve your problem and will keep you informed about the progress we are making. All complaints are dealt with effectively, fairly and in complete confidence.
German law applies, to the exclusion of the UN purchasing law. The EU has set up an online portal to assist dissatisfied customers. In case of complaints about goods or services which you bought through us via the Internet, you can find a neutral dispute resolution authority at the following address http://ec.europa.eu/consumers/odr,in order to attain an extrajudicial solution. Please note that at the moment (Stand 19/02/2016) there is no dispute resolution authority for certain sectors and in the following countries: Germany, Croatia, Lithuania, Luxembourg, Malta, Poland, Romania, Slovenia, Spain. Therefore, as a consumer you can probably not use this portal to resolve any disputes with us in those countries.